We aim to deliver e-tickets and e-vouchers for flights, hotels, transfers, and excursions within 24–48 hours of your order; however, occasionally it may take longer due to the time it takes for our suppliers to process your order. Our booking representative will explain the arrival time to you during the booking process, but rest assured, you will receive an email containing your travel documents at least 14 days before your trip.
Providing e-tickets or confirmation documents is also subject to full payment; however, in the event of a deposit payment booking, the confirmation will be provided once the balance is cleared.
They will include all necessary details about the trip, such as flight, hotel, transfer, and excursion information, including reservations and activity schedules.
If you notice an error on your travel documents for flights, hotels, transfers, or excursions, you may contact the same booking consultant who assisted with your reservation or get in touch with our 24/7 support team so we can correct it quickly.
If you have less than 14 days until your departure or activity and have not yet received your travel documents for flights, hotels, transfers, or excursions, please contact our team immediately using the details provided above. You may also reach out to the same booking consultant you worked with. Additionally, we recommend double-checking your junk/spam folder in case the documents were filtered there.
Choosing a preferred seat, room type, private transfer, or premium excursion may not always be possible as services are often in high demand. However, we do offer upgrade options to meet your needs. Please call our travel specialists for more details.
Currently, it is not possible to manage bookings for flights, hotels, transfers, or excursions directly on our website. For help, advice, or payments, please contact the number on your confirmation letter or call us at:
📞 +44 0208 044 4464
If you miss your flight, transfer, or excursion, please contact our customer service team immediately. We will try our best to help you rebook your journey or activity, but please note that additional costs may apply.
Yes, you can. Please inform our customer service team of your requirements for flights, hotels, transfers, or excursions as early as possible so that we can make the necessary arrangements with the providers.
Some hotels or excursion providers may require local charges (such as city tax, resort fees, or activity fees) to be paid directly at the property or during the activity. These charges are not included in your initial booking and must be paid by you at the destination.
Please ensure that you are aware of all passport, visa, and health requirements for your trip and activities, including excursions, and allow sufficient time to obtain the necessary documents. Check requirements with the relevant Embassy, Consulate, or Passport Office. Many countries require passports to be valid for at least six months beyond your travel dates.
Requirements can change at any time, and it is your responsibility to comply with all regulations for flights, hotels, transfers, and excursions. Galaxy Tour cannot accept responsibility if you fail to present correct documentation, and you will be liable for any costs or losses incurred as a result.
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