Faq

What are the opening hours of Galaxy Tour?

Galaxy Tour is open every day from 08:00 Hours – 23:59 Hours.

How can I book a flight, hotel, transfer, or excursion on your website?

You can book a flight, hotel, transfer, or excursion on the Galaxy Tour website by using the search feature. Simply enter your travel dates, destination, and other details, and our system will display available options that match your criteria. Once you find the right option, you can proceed online or call us at +44 020 8044 4464 for booking assistance.

Can I make changes to my booking after it has been confirmed?

Yes, changes to flights, hotels, transfers, or excursions can be made by contacting our customer service team. Please note that modifications may incur additional charges and are subject to availability.

What forms of payment do you accept?

Galaxy Tour accepts major credit cards, debit cards, and bank transfers for secure and convenient payments for all services.

What is the cancellation policy of Galaxy Tour?

For cancellation details for flights, hotels, transfers, or excursions, please review the Terms and Conditions provided at the time of booking.

Can I upgrade my flight, hotel, transfer, or excursion?

Upgrades for flights, hotels, transfers, or excursions are subject to availability. While securing specific options (e.g., seats, room types, or premium services) may not always be possible due to high demand, Galaxy Tour offers upgrade options to match your preferences. Contact our travel specialists for details.

Can I pre-book my seats or specific services?

Seat allocation for flights and specific arrangements for hotels, transfers, or excursions are controlled by the provider. Some providers allow pre-booking at an additional cost, which must be arranged directly with them. Otherwise, we recommend early check-in or booking confirmation to increase the chances of securing your preferred options.

Can I smoke on flights or during transfers/excursions?

No. Smoking is strictly prohibited on almost all commercial flights and during transfers or excursions. Please confirm directly with your provider if you have further questions.

Can I manage my booking online?

At present, existing bookings for flights, hotels, transfers, or excursions cannot be managed directly on the Galaxy Tour website. For booking assistance, payments, or changes, please call +44 020 8044 4464 or the number provided on your booking confirmation.

How can I raise a complaint about my trip?

If an issue arises during your trip, notify the relevant supplier (such as your airline, hotel, transfer provider, or excursion operator) immediately so they can attempt to resolve it. If the matter remains unresolved, please contact Galaxy Tour by phone so we can step in and assist.

Can I change the name of a passenger or dates of my booking?

• Name Changes: Airlines, hotels, transfer providers, and excursion operators do not allow passenger name changes once a booking is confirmed. If a traveler cannot participate, the booking will be canceled with a loss of deposit or balance, and a new booking can be made for a replacement.
• Date Changes: Changing travel or activity dates for flights, hotels, transfers, or excursions may be possible depending on provider rules and availability, though additional costs may apply. Please contact your sales consultant for guidance.

Can I request special accommodations for my flight, hotel, transfer, or excursion, such as wheelchair assistance or dietary needs?

Yes. Please contact our customer service team with your requirements as early as possible so we can coordinate with the airline, hotel, transfer, or excursion provider to arrange the necessary support.

How can I check my flight, transfer, or excursion status?

Flight, transfer, and excursion status updates can be checked through the provider’s official tracker by entering your booking reference and departure or activity date.

What should I do if I miss my flight, transfer, or excursion?

If you miss your flight, transfer, or excursion, please contact Galaxy Tour customer service immediately. We will try to assist you in rebooking, but please note that rebooking fees and cost differences may apply.

How can I contact Galaxy Tour customer service?

You can contact our team via phone, email, or live chat for assistance with flights, hotels, transfers, or excursions. Full contact details are provided at the time of booking and are available on your confirmation documents.

What is the privacy policy of Galaxy Tour?

The privacy policy explains how Galaxy Tour collects, uses, and protects your personal data for bookings, including flights, hotels, transfers, and excursions. You can request or review the policy by contacting our team directly.