Privacy Policy

Galaxytour is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulation 2018 (GDPR), we are the data controller.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we treat it.

By visiting this website, you are accepting and consenting to the practices described in this policy.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website, which helps us provide you with a better browsing experience and allows us to improve our site, including our offerings for flights, hotels, transfers, and excursions.

If you do not consent to our use of cookies, they can be turned off via your browser settings.

We use information held about you in the following ways:

Information we collect from you

We will collect and process the following data to carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products, and services that you request, including flights, hotels, transfers, and excursions.

Personal information we collect and use if you make a booking with us

When you book a flight, holiday, hotel, transfer, excursion, cruise, or other travel-related services with Galaxy Tour, we will collect, process, and use your personal information so that we can manage all aspects of your booking.

Types of Personal Information We Collect

• Name
• Title
• Date of birth
• Address
• Contact details (email, phone)
• Gender
• Passport details
• Emergency contact
• Details of next of kin
• Booking reference
• Payment card details
• Meal preferences
• Destination address where required (e.g. the US)
• Accommodation preferences (e.g., room type)
• Transfer or excursion preferences (e.g., private transfers, specific activities)

How We Use This Personal Information

• Fulfil our agreement with you and manage your booking or intended booking, including sending itineraries, processing changes, or contacting you regarding issues with your travel arrangements for flights, hotels, transfers, or excursions.
• Update you on changes to your travel itinerary, such as flight delays, hotel changes, transfer adjustments, or excursion cancellations.
• Manage operations related to your journey, including airport handling, check-in, baggage services, hotel check-in, transfer coordination, and excursion arrangements.
• Liaise with airlines, accommodation providers, transfer operators, excursion providers, and other third-party service partners to minimize disruption to your travel.
• Process payments, refunds, and manage accounts and audits for all booked services.
• Personalize the services and offers we provide to you based on your preferences and previous bookings, such as tailored hotel or excursion recommendations.
• Improve our website, services, and create better travel experiences.
• Conduct customer satisfaction surveys for flights, hotels, transfers, and excursions.
• Communicate with you at various touchpoints throughout your journey.
• Market Galaxy Tour products and services to you, including promotions for flights, hotels, transfers, and excursions (see marketing section below).
• Manage business operations such as system testing, IT maintenance, and performance analysis.
• As otherwise authorized or consented to by you.

Collection of Personal Information

We collect your information when you request details from us, make a booking, or contact us (and vice versa). This includes information about other persons in your booking for flights, hotels, transfers, or excursions.

You are responsible for ensuring that all other members of your travel party are aware of this Privacy Policy and consent to your providing their data on their behalf.

We will update and maintain your information to keep it accurate, complete, and current.

Special Category of Personal Data

Some personal data, such as health details or religious information, is considered “special category data” under GDPR.

We will only collect this information to meet your needs (such as dietary or accessibility requirements for flights, hotels, transfers, or excursions) and only with your consent. By booking with Galaxy Tour, you agree that your insurers, medical staff, or agents may share relevant special category data with us when necessary for your safety or best interests.

Disclosure of Your Information

You agree that we have the right to share your personal information with:

• Any member of our group (subsidiaries or parent company).
• Selected third parties, suppliers, and sub-contractors for the performance of any booking or service, including airlines, hotels, transfer operators, and excursion providers.
• Airlines, hotels, transfer services, and excursion providers to fulfil your travel arrangements
• Legal or regulatory bodies when required by law.
• Service providers for site operations, analytics, troubleshooting, and surveys.
• Advertising networks to measure and improve the effectiveness of our marketing campaigns for flights, hotels, transfers, and excursions.

Security and Safety of Data

We take strong precautions to protect your personal data from unauthorized access, alteration, or misuse. Data is safeguarded through secure systems and best practices across our network.

However, Galaxy Tour cannot be responsible for external sites linked from our website, including social media or third-party booking platforms for flights, hotels, transfers, or excursions. Please review their privacy policies separately.

Foreign Controls

When necessary to fulfil your booking, your personal information may be transferred to travel providers in other countries, such as airlines, hotels, transfer operators, or excursion providers. While we ensure reasonable safeguards, please note that data protection laws outside the UK/EU may not always meet the same standards.

Limitation on Storage

We retain personal data only as long as required for the purposes collected, such as managing your bookings for flights, hotels, transfers, and excursions. Once no longer needed, data will be securely deleted from our systems.

Your Rights Under GDPR

Under GDPR, you have the right to:

• Access personal data held about you.
• Request correction of inaccuracies.
• Request deletion of data.
• Object to further processing.

Access requests are free of charge (reasonable fees may apply for multiple copies). Please notify us of any updates to your personal information to keep records accurate.

Changes to Our Privacy Policy

Any future updates will be posted on this page. Where appropriate, you will be notified by email. Please check this page regularly for changes.

Email for Promotions / Newsletters

We may send newsletters or promotional offers to your email address, including deals on flights, hotels, transfers, and excursions. You can opt out anytime by clicking the unsubscribe link in our emails.

We may also contact you by phone, SMS, or social media (Facebook, Instagram, Google, Twitter, etc.) in accordance with your marketing preferences for our travel services. You can request us to stop at any time.

Hotel Ratings & Descriptions

Hotel star ratings are provided by local destination authorities and may vary by country. Galaxy Tour cannot guarantee absolute accuracy but ensures they reflect expected standards.

Additional Taxes and Local Charges

Some hotels or excursion providers may require you to pay local taxes (e.g., resort fees, city tax, or activity fees) at check-in, checkout, or during the activity. These charges are payable directly to the hotel or excursion provider and may not be included at the time of booking.